From the incident I described last week, the message from our administrators is loud and clear.
1. If the frontline staff does not follow our policy and things go wrong, he is responsible.
2. If the frontline staff follows our policy and things go wrong, he is inflexible and is still responsible.
3. We only take the responsibility (or credit) when things go smoothly.
It appears that “with greater powers comes great responsibility” only holds true in the Spiderman movie.